Luke Desmond
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Luke Desmond hat einen Kommentar hinterlassen
Hallelujah! Thanks for the update Amisha... would love to help beta test if needed. -Luke
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Luke Desmond hat einen Kommentar hinterlassen
Dear Amisha, Any updates on this improvement experience stretch?? Are we still 1X month out from a fix for this issue. We were just forced to make switch to the new Agent workspace and this has be...
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Luke Desmond hat einen Post erstellt
Internal Notes and Public Reply - Not able to toggle back and transfer populated text, attachments or other data entered
In previous version of ZD any text that was typed into the message response field would not change when an agent toggled back and forth between "Public Reply" and "Internal note". Agents would hav...
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Luke Desmond hat einen Kommentar hinterlassen
Additionally after the "Ticket Not Saved" message pops up ... and you go back to the ticket ... and resubmit it goes through.
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Luke Desmond hat einen Kommentar hinterlassen
We are experiencing this issue too now. It's become a global issue anytime we attempt to close a ticket that has an "inline link attachment" in the body of the message. We have reviewed the "events...