Ethan Smith
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Neueste Aktivität von Ethan Smith-
Ethan Smith hat einen Kommentar hinterlassen
Athar Hussain this happens to me from time to time. I just refresh the screen and the tickets generally sort themselves back out into the typical tabs so they aren't all collapsed into the "more"...
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Ethan Smith hat einen Kommentar hinterlassen
Alex McFarlane where are you seeing this? I still see the requester's name in the tab
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Ethan Smith hat einen Kommentar hinterlassen
Inspectorio Inc. I've already got a post asking for this feature, so feel free to add your feedback there. there is already a lot of support for the idea on my post https://support.zendesk.com/hc/e...
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Ethan Smith hat einen Kommentar hinterlassen
@... or Nicole Saunders Any update from zendesk on this? If there are no plans to revert this change (or at least give users the choice), can you please provide any bit of rationale as to how or wh...
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Ethan Smith hat einen Kommentar hinterlassen
Hi @... and Nicole Saunders, can you please shed any light on potential implementation of this feature (changing back to the old format)? If it doesn't sound like this change is being prioritized...
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Ethan Smith hat einen Kommentar hinterlassen
Thanks Lisa Kelly for the reply. To clarify, as much as I would like this feature to be implemented, I do understand that roadmaps need to be developed and that features do need to be desired by a ...
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Ethan Smith hat einen Kommentar hinterlassen
I'd like to voice that I'm not very thrilled with the way this was/has been handled. Decent amount of activity on this post for the last 12 months, and we're just now being asked to log this as fee...
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Ethan Smith hat einen Post erstellt
Show ticket title in tab, not requester name
Feature Request Summary: The new agent workspace uses the requester's name in the tab for that particular ticket. This is a change from the old version that used the ticket title. Having the titl...
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Ethan Smith hat einen Kommentar hinterlassen
I would like to add to the conversation here to say that Ticket Subject would be FAR more helpful to have in that tab rather than the name of the requester. Their name tells me nothing about the ti...