Chris Wilkinson

Looking at the headers from an email sent from our zendesk support to a gmail account, this appears to be a "SPF Softfail Domain Does Not Designate IP as Permitted Sender" issue, originating with a aws/zendesk IP.

Authentication-Results: mx.google.com;

       dkim=pass header.i=@zendesk.com header.s=zendesk1 header.b=w0LHMo47;

       spf=softfail (google.com: domain of transitioning support@my_company.com does not designate 192.161.149.37 as permitted sender) smtp.mailfrom=support@ my_company.com;

If this there is something on our end that we can do to solve this issue, please advise. Thank you in advance for your prompt attention to this urgent issue. Please fix this ASAP!

Same here and it is absolutely crippling. All mail to MS and gmail go to spam. Adding the ability to relay through a service like SendGrid would solve the issue and maintain company domain vs gmail.