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Fiona Witham

Beigetreten 18. Jan. 2022

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Letzte Aktivität 24. Jan. 2022

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Fiona Witham hat einen Kommentar hinterlassen

KommentarUsing AI agents for email and web form

Hi @...

Thanks for your reply.

Answer bot was suggesting articles even though they were marked as agent/admin only. I actually found the answer elsewhere - I have added an article label to all the 'public' articles so that answer bot only looks in those, otherwise it suggests even articles that are only for admin/agent.

Thanks

Kommentar anzeigen · Gepostet 24. Jan. 2022 · Fiona Witham

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Fiona Witham hat einen Kommentar hinterlassen

KommentarUsing AI agents for email and web form

Hi

Is there a way to tell Answer Bot to NOT suggest articles from some categories -we have internal only information in our Support Center which is marked for viewing by agents and admins only and we do not want those articles suggested to our end users.

Thanks

Fiona

Kommentar anzeigen · Gepostet 18. Jan. 2022 · Fiona Witham

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KommentarUsing AI agents for email and web form

@... regarding that note - I'm not sure I fully understand it. Our setup means that we have some articles which are public and require no sign in to view, but then we also house internal-only articles which are marked as visible ONLY to agents and admins. Does this mean that Answer Bot may suggest and then show articles that are actually only for internal eyes?

Thanks

Fiona

Kommentar anzeigen · Gepostet 18. Jan. 2022 · Fiona Witham

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