Vor Kurzem aufgerufene Suchen


Keine vor kurzem aufgerufene Suchen

Christopher Wooten's Avatar

Christopher Wooten

Beigetreten 16. Okt. 2021

·

Letzte Aktivität 08. Sept. 2022

Folge ich

0

Follower

0

Gesamtaktivitäten

111

Stimmen

64

Abonnements

25

AKTIVITÄTSÜBERSICHT

Neueste Aktivität von Christopher Wooten

Christopher Wooten hat einen Kommentar hinterlassen

KommentarThird party and social messaging channels

Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?

 

Kommentar anzeigen · Gepostet 15. Aug. 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations

Kommentar anzeigen · Gepostet 23. Juni 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?

Kommentar anzeigen · Gepostet 21. Juni 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Developer - Zendesk APIs

Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?

Kommentar anzeigen · Gepostet 21. Juni 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Looks like there is still no update here.

Kommentar anzeigen · Gepostet 07. Juni 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

KommentarTicket customization

Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?

Kommentar anzeigen · Gepostet 13. Mai 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Voice (Talk)

Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.

Kommentar anzeigen · Gepostet 20. Apr. 2022 · Christopher Wooten

0

Follower

0

Stimmen

0

Kommentare


Christopher Wooten hat einen Post erstellt

Post Feedback - Voice (Talk)

As our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.

Gepostet 30. März 2022 · Christopher Wooten

1

Follower

2

Stimmen

2

Kommentare


Christopher Wooten hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Ticketing system (Support)

Same issue here. We need a better way to handle follow-up tickets with users.

Kommentar anzeigen · Gepostet 28. Feb. 2022 · Christopher Wooten

0

Follower

2

Stimmen

0

Kommentare


Christopher Wooten hat einen Post erstellt

Post Feedback - Reporting and analytics (Explore)

The Live data only lets you filter on 5 different metrics. This is not even close to be enough for an MVP release. At the bare minimum we would need to separate out unassigned.

Gepostet 02. Feb. 2022 · Christopher Wooten

5

Follower

6

Stimmen

3

Kommentare