Daniel Velasque

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Since this thread started claiming the action to go back or go back to the beginning; Humanity discovered life on Mars, AI is about to make Sarah Connor's deepest fears come true, Swiss and US bank...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 11. Mai 2023 19:33
• 4 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Working with messaging bots for your web and mobile channels

Could you make the bot start before an audio or an image sent? Unfortunately, currently, if customers send an audio or an image via WhatsApp, the flow does not start. Could you include an improveme...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 9. Januar 2023 03:55
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

please Zendesk, stop losing customers unnecessarily over something as simple as this.Does the brand want to be #1? Are they really interested in being #1 in the market? Details like these make them...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 4. Januar 2023 14:21
• 7 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using Flow Builder to create a social messaging bot

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 27. Dezember 2022 16:09
• 1 Stimme

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Building a conversation bot using answers

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 27. Dezember 2022 16:03
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Team Zendesk please get your act together with this topic. The world demands it!!! We only ask for 1 button, 1 button! Prove that you are #1 and you will remain #1. Remember that outside the compet...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 21. Oktober 2022 12:14
• 5 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hello lisa.It's good that you are interested in this much-needed functionality for the Zendesk bot to stand up to its competitors. Look at the attached screenshot (colored in yellow), you will see ...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 2. September 2022 11:53
• 4 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

Hello.To do what you ask, Zendesk must release another type of step called "Collect Information", with this step you will be able to send the data that your client enters in the bot to a URL.For no...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 7. Juli 2022 17:43
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Issue with welcome message on instance with multiple brands

Thank you very much for your valuable contribution Amy!I understand what you are saying and in fact, before uploading the first post, we carry out the configuration you mention, taking into account...

• Kommentar anzeigen
• Daniel Velasque
• Erstellt 6. Juli 2022 13:03
• 0 Stimmen