
Tobias Hermanns
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Tobias Hermanns hat einen Kommentar hinterlassen
Hi!Why isn´t it possible to have a different DC based on Agent Views (Column) and the Status Change selector (Dropdown)? I want our Agents to see some short notice like "O" for Open and "P" for Pen...
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Tobias Hermanns hat einen Kommentar hinterlassen
Hi, i have it different, I enabled Community, but I don´t see any Community search results, always "0". Thanks.
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Tobias Hermanns hat einen Kommentar hinterlassen
Same for us, just coding custom App and stopped working, hope it will be fixed soon, long night shift on-going! :) /Tobias
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Tobias Hermanns hat einen Kommentar hinterlassen
Workaround not working, as placeholder is also updating the "Submit Button" and here we want to see not the "short" version. May you can add a DC for Submit Button too?
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Tobias Hermanns hat einen Kommentar hinterlassen
workaround for me:Creating Dynamic Content with "English only" and the letters O, P, H, N, S Add these placeholders and replace the default zd placeholder for Agents. The views looking much better ...
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Tobias Hermanns hat einen Kommentar hinterlassen
Yeah, I just clicked activated, and now the wording is fully displayed. I mean, it´s fine for custom status, but especially for "Open" with red, it´s annoying. My workaround is currently to put ID ...
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Tobias Hermanns hat einen Kommentar hinterlassen
Hi, Is there a way to modify the color of red, it overlaps too much with SLA red, and our Agents are confused that "red open" now means "SLA breach". Thanks. Tobias
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Tobias Hermanns hat einen Kommentar hinterlassen
To what extent will you need to customize the look and feel of the notification?Color Backend, Color Font, Size, an icon on beginning like Warning, Attention, Info... What are the parameters tha...
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Tobias Hermanns hat einen Kommentar hinterlassen
How to filter based on a "ITEM" For example I want find out which agent mis-linked the user to a wrong organization, so I want display "Item" -> Username and get a list of changes for this user (Or...
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Tobias Hermanns hat einen Kommentar hinterlassen
@... We run through same struggle, may this can be added to the KB :)Maxim NasonYou can use <p>{{t 'content_tags_label'}}</p This help´s to translate the Related to :) Regards, Tobi