Tobias Hermanns
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Tobias Hermanns hat einen Kommentar hinterlassen
Scott Allison Hi, how to remove an Agent Macro? We removed the role feature that they can create Macros as they misused it to change priorities. Now I see their Macros and can clone it, but not d...
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Hi Gabriel Manlapig We tried this solution, it´s working but not what we need.We want people call pro-active on their end-devices, once they give us their number or in best case add themself into t...
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When it comes to Bot automatically build in?
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Messaging with Digital Line doable?
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Brighton Is it E-Mail or Web Form tickets? Voice / Helpcenter isn´t supported yet. Make sure to "close" the Agent Workspace Tab and reopen it, as this sometimes does not show "real assignee". I ca...
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Hi Walter Bellante While we waiting for Omni Channel Dataset into Restriction to choose, we also found "Real Time" Channels i.e. "Agent Online" can´t work. Is this also planned?We want for example ...
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Hi, thanks for your offer and understanding workflow. Our developer confirm he can fix it within 3 days so I think we are good. I hope next time of changes may have a bit earlier announcement, new ...
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Hi Katarzyna Karpinska The Custom App is query:"/api/v2/help_center/en-us/articles/01H7AT7KTMF163YBYEBVGT9KJJ.json?include=sections,categories,translations" However /articles/notexternalID once Con...
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Hi, yes based on Editor URL, as may translation comes in place before publish is ready.
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Tobias Hermanns hat einen Kommentar hinterlassen
Hi, can you remove us from Roll-Out list? We found that if Content Blocks are enabled the internal article ID changed which cause our automatic Translation tool for Article can´t get this by API an...