Tobias Hermanns

1. Zendesk updates
2. Announcements
3. Announcing dynamic content for Unified Agent Status

Hi!Why isn´t it possible to have a different DC based on Agent Views (Column) and the Status Change selector (Dropdown)? I want our Agents to see some short notice like "O" for Open and "P" for Pen...

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• Tobias Hermanns
• Erstellt 1. Februar 2023 15:58
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1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Configuring the context panel in the Zendesk Agent Workspace

Hi,   i have it different, I enabled Community, but I don´t see any Community search results, always "0".   Thanks.

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• Tobias Hermanns
• Erstellt 25. Januar 2023 16:50
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1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. ZCLI and ZAT not working

Same for us, just coding custom App and stopped working, hope it will be fixed soon, long night shift on-going! :)   /Tobias

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• Tobias Hermanns
• Erstellt 25. Januar 2023 15:57
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1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

Workaround not working, as placeholder is also updating the "Submit Button" and here we want to see not the "short" version. May you can add a DC for Submit Button too?

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• Tobias Hermanns
• Bearbeitet 19. Januar 2023 10:16
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1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

workaround for me:Creating Dynamic Content with "English only" and the letters O, P, H, N, S Add these placeholders and replace the default zd placeholder for Agents. The views looking much better ...

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• Tobias Hermanns
• Erstellt 19. Januar 2023 09:39
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

Yeah, I just clicked activated, and now the wording is fully displayed. I mean, it´s fine for custom status, but especially for "Open" with red, it´s annoying. My workaround is currently to put ID ...

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• Tobias Hermanns
• Erstellt 18. Januar 2023 13:04
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1. Zendesk updates
2. Announcements
3. Announcing custom ticket statuses

Hi, Is there a way to modify the color of red, it overlaps too much with SLA red, and our Agents are confused that "red open" now means "SLA breach". Thanks. Tobias

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• Tobias Hermanns
• Erstellt 18. Januar 2023 12:49
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

To what extent will you need to customize the look and feel of the notification?Color Backend, Color Font, Size, an icon on beginning like Warning, Attention, Info... What are the parameters tha...

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• Tobias Hermanns
• Erstellt 10. Januar 2023 08:56
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing filtering the audit log by the Item column

How to filter based on a "ITEM" For example I want find out which agent mis-linked the user to a wrong organization, so I want display "Item" -> Username and get a list of changes for this user (Or...

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• Tobias Hermanns
• Erstellt 8. Dezember 2022 11:14
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing content tags for articles and posts

@... We run through same struggle, may this can be added to the KB :)Maxim NasonYou can use   <p>{{t 'content_tags_label'}}</p This help´s to translate the Related to :)   Regards, Tobi

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• Tobias Hermanns
• Erstellt 11. November 2022 11:11
• 0 Stimmen