Tobias Hermanns

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Joey Barrett Any news here? Joey Barrett March 23, 2022 Zendesk Product Manager   Update for 2022  Hi All,  We see a lot of value in implementing this feature.  We are currently explori...

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• Tobias Hermanns
• Erstellt 30. September 2022 14:33
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. About omnichannel routing (beta)

HI Volkan, Yes, please add us here so that we can double-check migrating the current solution into a new one with our dev team. Thanks.

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• Tobias Hermanns
• Erstellt 16. September 2022 12:23
• 0 Stimmen

1. Support
2. ...
3. Tickets
4. About omnichannel routing (beta)

HI Barry, any timeplan for API here? We control Talk Agent Status by Time Measurement App right now and to convert to new tool, we need it. Thanks. Tobias

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• Tobias Hermanns
• Erstellt 16. September 2022 10:35
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

We got the same feedback around the team, agents see too much free space before see the real work and need scroll more...Please adjust button location to right site under "Action" and filter it / e...

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• Tobias Hermanns
• Erstellt 23. August 2022 14:43
• 4 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

Hi,   is there any update here on the roadmap, we also urgently need this ability here? Thanks.

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• Tobias Hermanns
• Erstellt 1. Juni 2022 14:11
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hi, please add us too for feedback. Thanks. Tobias

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• Tobias Hermanns
• Erstellt 30. Mai 2022 09:21
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

We need mandatory migrate to Workspace because of some feature and enhancements we need. I raise similar and more feedback years ago during early Agent Workspace phase. They didn't change anything ...

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• Tobias Hermanns
• Erstellt 20. Mai 2022 17:25
• -1 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

I still have 2 issues with Agent Workspace. 1. Sometimes a new comment isn't loading in open ticket tab it shows scroll down but no content equal is agent or end-user update. I need close the tab ...

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• Tobias Hermanns
• Erstellt 20. Mai 2022 17:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

Hi, yes please enhance it. Thank you

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• Tobias Hermanns
• Erstellt 4. April 2022 15:30
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

HI David,   i found it yesterday too and add myself here, thanks!   Tobias

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• Tobias Hermanns
• Erstellt 24. Februar 2022 10:20
• 1 Stimme