Tobias Hermanns
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Neueste Aktivität von Tobias Hermanns-
You are correct, I was referring to the skills time-out not being functional (requiring available agents to do things in ZD constantly makes it nearly useless, I'd love ZD to be the only place we w...
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The article talked about Omni Channel Routing, here each call automatic create a ticket by default, so we use our default "E-Mail and Web-Form" to trigger a survey after a call (send out mail) but ...
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Shaun Murray We have it currently, like Option 1 for English, Option 2 for Regional language.Then in Regional Language:1 Voicemail2 Callback Requestor waiting....So you say, let them press "3" coul...
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HI Walter Bellante When the builder can support the Omni Channel Dataset as per Viewer?i.e. We want to add a Tab like "Online Time" but it can´t be filtered based on Agent.Thanks! Tobias
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Hi Rohan Gupta Can you share a use-case example of a real scenario?I can´t understand based on screenshot how tags for finance / billing team, should help if the call land into "Support Group". Thanks
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+1 does it mean Reports / Live Widgets or also Filter?
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Thanks! The Applied filters setting is not selected by default. Top!
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How can I save such Drill in modifications?How can I see it on a Dashboard without Drill-in? Thanks!
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+1 for Laurens comment The ability to see all agents by status on a dashboard without needing to drill in to a widget. Similar to the live talk dashboard. Right now its really hard for agents or...
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Nice to see the progress!Also good that the "bar" of capacity is back!What I am still missing, is an option to save some custom status. Currently we need to due a Custom Status based on Option i.e....