Tobias Hermanns

1. Community
2. Zendesk Suite Q&A

Hi, can I use Sunshine Conversation to build my own bot but still link this somehow back to Flow Builder / Answer Bot in Zendesk?I first want to use API call in flow builder, which didn´t deliver e...

• Tobias Hermanns
• Erstellt 22. Juni 2023 14:13
• 3 Follower
• 1 Kommentar
• 1 Stimme

1. Community
2. Zendesk Explore EAP - Agent status historical reporting

Hi, does this EAP allow us to do Custom Status?i.e. Agent set "Away - Ticket" we want to know which ticket he is working with, so he may can add a custom reason? So we know during the day in which ...

• Tobias Hermanns
• Erstellt 30. Mai 2023 13:52
• 4 Follower
• 1 Kommentar
• 0 Stimmen