Pippa

Hi! first of all sorry if this question was previously asked, but can a workflow be created to push internal notes to Zendesk even if the status in Jira hasn't changed.

For example, a Jira card has got the status "To do" and an engineer looks at the card but realizes they need more information form support in Zendesk so they comment in on the Jira card by tagging the reporter and asking for the info. The status doesn't change in Jira but we want it to change the status in Zendesk to "Open" and sends over the comment as an internal note to Zendesk ticket.

Thank you Frédéric and Heather Rommel

Hi, can we limit the project drop down list? so instead of showing all of the existing projects in jira, only showing a few of them?

thanks francis I'm going to look at maybe Tray.io as we already have that

Also for the attachments, it would be great that when we click on "create issue" and get the screen pop up to enter the information to be able to attach from their a video or screenshot.

Or in the description box again once clicked on "create issue", in that field to be able to paste pictures.

Currently if a support member in zendesk needs to create a ticket in Jira, then like to do a summary of the issue by writing up each reproduced step of a bug with supporting screenshots, so would be useful if they could write that up on the description field after clicking on "create issue"

Also for the attachments, it would be great that when we click on "create issue" and get the screen pop up to enter the information to be able to attach from their a video or screenshot.

Or in the description box again once clicked on "create issue", in that field to be able to paste pictures.

Currently if a support member in zendesk needs to create a ticket in Jira, then like to do a summary of the issue by writing up each reproduced step of a bug with supporting screenshots, so would be useful if they could write that up on the description field after clicking on "create issue"

Also for the attachments, it would be great that when we click on "create issue" and get the screen pop up to enter the information to be able to attach from their a video or screenshot.

Or in the description box again once clicked on "create issue", in that field to be able to paste pictures.

Currently if a support member in zendesk needs to create a ticket in Jira, then like to do a summary of the issue by writing up each reproduced step of a bug with supporting screenshots, so would be useful if they could write that up on the description field after clicking on "create issue"

thank you @... and Yaniv Dayan! I also wanted to know regarding the "duplicate" issue, if there is a limit to how many zendesk tickets you can link to an already existing Jira card?

For example, I have 10 zendesk tickets that have come in reporting a login bug, I have already opened a jira card called 505 login bug, can I use the "link issue" button an all 10 zendesk tickets? and is there a limit to how many I can link to one jira card?

thanks

Hi

I wanted to know if there is any update to this article

(see comments below from Yaniv Dayan)

Because it states that for the integration to work the ticket must remain open, but I did some testing and it seems to work if I closed the ticket in Zendesk.

For example, if I have a ticket in Zendesk open and I created a card for this ticket in jira using the integration, and I then later closed that same Zendesk ticket but still have the jira card open, when the person updates the jira card the updates are still noticeable in Zendesk even if that ticket is closed, however I can see that the ticket assignee holder in Zendesk receives a prompt about the update, is there a way I can do that?

Also have you got a solution for duplicates? say a support member wants to send the issue to ira but doesn't know if that issue in jira already exists? how can the support agent find out so as to not create a duplicate jira card?