William Wood

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like the articles in a given section been automatically sorted in reverse alphabetical order

 

What problem do you see this solving? (1-2 sentences) 

This will allow me to ensure that articles capturing meeting records show the most recent meeting at the top, by including the ISO date in the article title (i.e. YYYYMMDD)

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem affects sections based on articles covering repeated events  (i.e. monthly meetings). It is fairly infrequent.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

The only current workaround is to sort manually.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

The guide "edit section" menu allow content creators to automatically sort articles in the following ways:

• manually
• by creation date, latest first
• by creation date, latest last (oldest first)
• alphabetically (alphanumerically)

Please can the alphabetical option extend/modified to include:

• alphabetically, a-z (forwards)
• alphabetically, z-a (reverse)

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would the article editor to include a button that adds horizonal rules ("

---

") into the article. 

 

What problem do you see this solving? (1-2 sentences) 

It is sometimes preferable to add a horizontal rule into articles, particularly if they are longer, and include objects such as tables and embeded videos / iframed images or webpages. 

Currently we have to scrawl through the code to find where to add in "

---

" and this works, but it is not easy for all article editors to use. A button that can insert "

---

" into the selected place would be preferable.

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis. This limits the number of people who feel able to confidently edit longer articles, or articles with embedded objects, and follow our internal style guide when creating new article content.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

The only current workaround is to train staff to edit the code behind the article manually. This adds additional time and complexity to an otherwise simple requirement.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I would like a button added to the WYSIWYG editor to insert a horizonal rule. I have mocked up below what this might look like: