Mattia
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Mattia hat einen Post erstellt
Update ticket fields "updater" and "latest requester update" for messaging conversations
Working with messaging conversations it is IMPOSSIBLE to give agents a proper overview of what conversations are waiting for an answer. Zendesk suggests to do this using views, but unfortunately th...
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Mattia hat einen Kommentar hinterlassen
@... Thanks for the feedback, tags won't do it though since I need the parameter to be a date. Do you know if it is possible to pass values from a user custom field to a ticket field (using for e...
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Mattia hat einen Kommentar hinterlassen
Hi Clifford! We have a custom date field associated to our users called <published_at> that indicates when the user published a listing on our marketplace. We have a trigger that does the followin...
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Mattia hat einen Post erstellt
Date user fields: "is NOT within …"
We populate custom date fields through API integration and use them to write automation/triggers. The possibility to write conditions using "is within the next/previous" number of days has been ver...
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Mattia hat einen Kommentar hinterlassen
Hi! When adding a condition statement, how come I can only choose "language" among my user fields? I would like to use other user parameters to create my views. Is this something that can be done?
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Mattia hat einen Kommentar hinterlassen
Hi Cheeny! I am looking for a way to trigger a rule if a date parameter "is NOT within the previous" X days - it only seems possible to choose "is within previous". Do you know of any workaround? ...
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Mattia hat einen Kommentar hinterlassen
Hi! Is there a way to write condition statements that run IF FALSE? E.g. I have a custom user field that is <listing_publish_date> and I want to add a tag to a ticket if that user field is older t...
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Mattia hat einen Kommentar hinterlassen
Hi! How can I have a trigger running for the opposite: "is NOT within the previous" or "is NOT within the next"?
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Mattia hat einen Kommentar hinterlassen
Hi! Is there any way to have "meet none" conditions?
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Mattia hat einen Kommentar hinterlassen
Hi! I see it's possible to write automation rules based on whether a date parameter "is within the previous" number of days. Is it also possible to write the opposite somehow? (i.e. "is NOT within ...