Milos Sirotanovic

Thank you for creating the dashboard; it has excellent usage and potential.
I suggest you add the option for editing the dataset so we can customize the dashboard even more and expand the dashboard size. If the latter is not possible, adding a second window would work, and charts can be moved there.

Thank you!

This is outdated; we no longer have this option. It is under brands. Could you please update your articles?

Hi Hervine,

Thank you for your reply. Sadly the information wasn't helpful as this is the same reply your agents always send when asked on SLA!
I understand that some cases can be challenging to solve, but none excuse the 21 days we waited between replies. Also, we have an Enterprise agreement, but your agent informed us that there is no SLA for our type of agreement and stated that I could look up the PRIME deal if I am interested in SLA. When I went to submit the request on the page I was referred to, it was just a newsletter subscription and a request for a contact, but no one got back to me in the last ten days.
Regarding messaging, I can never get anyone there. The longest I waited was 2 hours. I don't always receive a reply from you to all requests, some get solved with no answer, and some take two or more days for the first reply from you. 

It is strange that a company like ZD does not have an SLA and that cases can be dragged for a few months.
I have stated above, "I want to know more about your SLA with ZD clients." and this has not changed. Could you please send me this information instead of the usual pitch "you are doing everything you can to help"?
SLA can not be "we are doing our best", but must have strict guides and limitations and a penalty for the breach in worst cases.
Also, please let me know if there is an article for ZD SLA towards their customers or should we continue this conversation on multiple articles until this information is made public.

Unrelated question, but you do not have this page anywhere.
I want to know more about your SLA with ZD clients.
I have been waiting for the last three months for a resolution, and each time I asked about the SLA, I was either ignored or, in the end, given a sign-up sheet where I asked the question and now have to wait for someone to get back to me.
Sorry for using this page. Your agents do not care if the issue is being worked on in private.
Please assist or advise on the following article to ask the SLA question.
Thank you.

I am having this issue but the number is not an external number in our system. The answer bot routes my questions to a chat topic or a URL change. I tried messaging and no one is there to assist.