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Greg
Beigetreten 20. Juli 2022
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Letzte Aktivität 15. Mai 2024
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No way we'll upgrade to Enterprise just for that. One more annoyance like this and we'll just go somewhere else. There are other products on the market.
Kommentar anzeigen · Gepostet 08. Feb. 2024 · Greg
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Matt,
we are in the same boat. Zendesk is clearly showing that they don't care.
Kommentar anzeigen · Gepostet 08. Feb. 2024 · Greg
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Zendesk clearly showed that you/they don't care. I think nobody here understands what you are doing and where you are heading.
Kommentar anzeigen · Gepostet 17. Okt. 2023 · Greg
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Zendesk is showing so much that they don't care. It's almost 3 years now.
Kommentar anzeigen · Gepostet 13. Juli 2023 · Greg
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Linked comment from Amisha Sharma - this is such a BS answer.
They forced something, and if they will make a change in a year nobody will care anymore. Some will get used to that, some will move somewhere else. Also they are saying you can opt out - but somehow for us (end last year) it was not possible.
Kommentar anzeigen · Gepostet 28. März 2023 · Greg
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I've sent a complaint about it, and have not received any helpful answer - just few form texts saying how great new system is.
And contacting Zendesk support is a mess - it feels like they are making it more complicated to stop people to contacting them. I hate "You can reach us in your messaging widget if you still need help"
Looks like it's time to look around at another products
Kommentar anzeigen · Gepostet 19. Aug. 2022 · Greg
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got an e-mail from Zendesk saying "your Zendesk account will be automatically upgraded to Agent Workspace, our primary support user interface, starting mid-August 2022" - so my understanding is that we'll not be able to turn it off at that point
Kommentar anzeigen · Gepostet 20. Juli 2022 · Greg
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@...
any updates here? We're forced by Zendesk to switch to Agent Workspace (mid August automatic switch) - and sorting change is very annoying.
Kommentar anzeigen · Gepostet 20. Juli 2022 · Greg
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