Tim

I cannot do that.

The Smart Link uses the company name field from the Zendesk record. All I can do is choose the field in the Smart link definition - I have no control over what Zendesk puts in there when it dynamically builds the URL.

If the company for the Deal is called “Google” it works fine as there is no space. If the company is “Tim Hortons” it fails as it does not properly escape the field content,

Yes it should. Unfortunately when Zendesk puts the “Company Name” field in it doesn’t do that, so it creates an invalid link.

The only solution seems to be to stop selling to companies with more than one word in their name!

I want to link to a Sharepoint folder, using the company name as part of the link. Unfortunately the spaces in the data are not converted to %20 etc so it doesn't create a valid URL.

We really need more functionality from products - an ability to create bundles or at least put products into groups. As it stands it's very cumbersome trying to build a 'deal' (which underpins our quote process) and requires someone with detailed product knowledge.

We have to maintain all this externally and it's very limiting.

Ideally I'd like to create a 'deal' of a specific 'type' and have all the potential products listed with zero quantities. User can then just enter the quantities and is less likely to miss things.