Isi Kioa

This looks to be rectified now after upgrading to v2.15.2. Thank you for finally resolving the bug - much appreciated!

Hi, there is still an issue with the latest release 2.15.1 and iOS 15.0.1 whereby the app is logging itself out after an indefinite time (I can frequently replicate it after opening the app the following day).

The notifications are also not working which was the case in the 2.15.0 version whereby notifications still appear against the app icon even though I've checked all notifications within the mobile app (multiple times).

Can this please be rectified asap so I can reliably utilise the app to support out of business hours incident response?

Thanks

Hi, is there any update on this issue?

Hi, I'm experiencing the same problem after updating to iOS15 on iPhone 12 pro. Zendesk app version 2.15.0. 

Not sure how long it needs to be idle but when it signs out you're then prompted to re-enter the domain and credentials again. 

I missed the notification for a critical incident due to this as I heavily rely on the mobile app when working outside of standard business hours.

FYI our authentication is not setup with SSO.

Thanks,

Isi