Kenn K.

Thank you for listening and for your quick response/resolution. 

Additional comment on this change: we are noticing that for many of our reps the Five Most Recent section isn't even loading, They are just seeing a spinner. They have logged out, cleared cache/cookies to no avail. So not only is the new layout costing more time, it is preventing some of our reps from even being able to see the last five tickets. We sincerely hope Zendesk will reevaluate this change. Thank you

I agree with the poster above. This just changed today and now our reps have to click on "Most Recent Tickets".  Previously we could see at a glance if a user wrote in before. Now we have to click that button every single time to see if they've written in before. This is a waste of time. How can we go back to the way it used to work? Thank you