Angelica

@... Following up on this to see if any new discoveries were made or if this is going to be added to the ZD roadmap.  Thanks! 

@... If we change a ticket from high to normal priority, we were told it will be reflected against the "high" priority in reporting.  Is this accurate?  That is what is most important to us as we are tracking our KPI's.  The UI might change from high to normal and the timing display will be on par... but on the back end, it's still counting as "high" (according to the info I was given on 8/17/21 when I opened a ticket about this).  Thanks for the assistance!