Matt Lombardi
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I just need a way that I can bulk update users' Access i.e. the user setting that says "Can View and Edit Own tickets" or "Can View tickets from User's Org"We have several users across all of our c...
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Matt Lombardi hat einen Post erstellt
Use a Business Rule to modify User Ticket Access
Is there a way to use a business rule to change a user's Ticket access from "Can view own tickets" to "Can View tickets in User's Org"?
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Matt Lombardi hat einen Post erstellt
Adding a Tag based on the CC on a Ticket
Is there a way to have a trigger or automation add tags based on certain properties of a person that is CCd on a ticket. For Example, we use tags to determine if a user is an admin at our client o...
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Matt Lombardi hat einen Post erstellt
Add a CC in the Web Widget
Is there any way to add a CC when a user is using the Web Widget. We would like to align the Web Widget with our forms. We have clients that have asked to be able to add a CC when submitting a re...