Michael Duran

1. Community
2. Zendesk Suite Q&A

We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{ticket.link}} to help customers view the previous conversation. Customers have...

• Michael Duran
• Erstellt 12. Mai 2022 21:17
• 4 Follower
• 4 Kommentare
• 1 Stimme

1. Community
2. Zendesk Suite Q&A

I have seen an uptick in our team's feed of Spam tickets. We have been handling them on a one-off basis. Is there a way we can prevent these from coming in? 

• Michael Duran
• Erstellt 3. Oktober 2022 21:58
• 3 Follower
• 2 Kommentare
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A

We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after the ticket is marked as Solved (24 hours after). Is there any way that we can...

• Michael Duran
• Erstellt 27. Juli 2022 19:12
• 4 Follower
• 3 Kommentare
• 0 Stimmen