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Sawako Kubo

Beigetreten 29. Okt. 2021

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Letzte Aktivität 11. Sept. 2024

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Community-Kommentar Q&A - AI and automation

Dane 

Since we have separated the brands of our support site by product, we are having trouble with the bot being able to search and suggest articles across the brand.

The Answer bot will be displayed on our product screens. 

We want to display the Answer bot on our product screen, so we need the Answer bot to be able to find and suggest appropriate articles from multiple brands.

 

Will the Answerbot be able to search and suggest articles from multiple brands in the future?

Kommentar anzeigen · Gepostet 11. Sept. 2024 · Sawako Kubo

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KommentarHow to manage the help center

Jupete Manitas 
thank you for your reply.
I'm trying to attach a csv file to one of our support pages.

I successfully uploaded the file that I wanted to attach to the page, but I don't know what to do from here….
I opened “Manage attachments” and clicked “Attached media” after selecting the file, but I couldn't attach it to the page.

Kommentar anzeigen · Gepostet 09. Apr. 2024 · Sawako Kubo

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KommentarSEO and help center search

Greg Katechis

Now it's working! thank you for helping me.

The problem was in other part of code. 

Kommentar anzeigen · Gepostet 23. Mai 2023 · Sawako Kubo

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KommentarSEO and help center search

Greg Katechis

no errors

Kommentar anzeigen · Gepostet 22. Mai 2023 · Sawako Kubo

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KommentarSEO and help center search

Greg Katechis

I moved the following code, but it still doesn't work.

$(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

 

Kommentar anzeigen · Gepostet 19. Mai 2023 · Sawako Kubo

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KommentarSEO and help center search

Greg Katechis

Thank you for checking my code!

The following code is already written right above the redirecting code. Could you see the attachment?

  $(document).on("click", function() {
    $(".share-label").attr("aria-selected", "false");
  });

Kommentar anzeigen · Gepostet 17. Mai 2023 · Sawako Kubo

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KommentarSEO and help center search

Hi 

This redirecting code was working just fine, but I just found out it is not working now. When I access the old page, 404 page shows up.

I added the new and old ID in the script today, but I didn't change other parts of the code. 

  

Kommentar anzeigen · Bearbeitet 16. Mai 2023 · Sawako Kubo

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KommentarHow to manage the help center

Hi, 

Do I need to edit HTML to display a download link on an article page? I've attached a pdf file on the page, but the link doesn't appear.

Kommentar anzeigen · Gepostet 16. März 2023 · Sawako Kubo

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KommentarWeb Widget documentation

Miranda Burford

Thank you for your reply. We are using Flow Builder...

We are looking forward to hearing further updates!

Kommentar anzeigen · Gepostet 01. Juni 2022 · Sawako Kubo

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KommentarWeb Widget documentation

Thank you Greg Katechis

I'll share the API documentation with our tech team. 

Miranda Burford

We are okay with the default icon design, but if it's possible to change the icon, we'd like to change it to our chatbot mascot. Also, we'd like to change the bot icon which shows up in the widget window.

Kommentar anzeigen · Bearbeitet 26. Mai 2022 · Sawako Kubo

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