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Shantanu Desai
Beigetreten 07. Juni 2023
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Letzte Aktivität 19. Juni 2023
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Hi there,
We have AnswerBot(now Autoreplies) enabled in our production and sandbox Zendesk instance. While it continues to work in the production instance, it has stopped working in the sandbox.
A little context: we have the trigger set up to respond to customers, via email, as soon as they open a ticket. The email gets sent, but no suggestions are included.
When testing using the `Configure and test` button, the expected articles show up for multiple queries.
Our help centre is set up for signed-in users only.
Are there other considerations that I may be missing? Could someone help me figure out why the same exact trigger works in production but not in the sandbox, please?
Thanks!
Kommentar anzeigen · Bearbeitet 07. Juni 2023 · Shantanu Desai
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