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Daniela Healy
Beigetreten 08. Juni 2022
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Letzte Aktivität 23. Aug. 2022
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Is it possible to create different rules that target different brands? (We don't want agent cross over between the tickets we route)
Kommentar anzeigen · Gepostet 23. Aug. 2022 · Daniela Healy
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Not really, I want it to be grouped for the Customer. We are testing on the customer side, and it looks like one continuous conversation. (That screenshot is from my view as a zendesk customer when I asked for help, so I would like our customers to have the same view).
Kommentar anzeigen · Gepostet 19. Juni 2022 · Daniela Healy
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We are setting up Messaging in one of our brands, and we want it to show the past conversations between the end-user and our support like they are seen below (Taken out of my own Chats with Zendesk Support). As of now, they just show on the Client's end as one continuous conversation.
What setting are we missing in order to get it set up?
Gepostet 15. Juni 2022 · Daniela Healy
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Thank you so much, I thought that was it, but I wasn't sure.
Kommentar anzeigen · Gepostet 09. Juni 2022 · Daniela Healy
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I am working with my team, and I hit a bit of a wall here: In regards to this article: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/enabling_auth_visitors/?_ga=2.251889673.1601553504.1654182773-287442560.1607637413#creating-a-jwt-token
We're good until we hit the "Generating JWT token"
It says we need
- alg: (required)
- typ: (required)
- kid: (required)
"kid" Is not the Secret Key, but where would we get that one?
Gepostet 08. Juni 2022 · Daniela Healy
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