Jem

Thank you superstar! @...

@... it worked for me by creating a http target and inserting the following: https://XXXXX.zendesk.com/api/v2/tickets/{{ticket.id}}.json

@...

Thank you, I tried it on both but in a loop. Slightly confused. If  I set a tag to fire the trigger, do you mean on that same trigger I would also have to set another 'is not x tag' condition?

I've managed to work around it at the moment by setting the trigger on tickets that are changed from New, but if you have a screenshot that would be much appreciated!

i got stuck in the spam loop - any ideas on how to stop this?