Anne Poortema
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Anne Poortema hat einen Post erstellt
Feature request: auto respond to client organisation instead of only requester
Hi there, This is our case: Our clients are usually small organisations with less than 15 employees. If one of them reaches out to us, our answer usually is needed by 2 other colleagues as well. So...
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Anne Poortema hat einen Kommentar hinterlassen
Another upvote here! I'll summarize our use case here, but feel free to contact me for more info. Our company is dived in multiple divisions. We have 1 jira instance for the entire company. This wo...
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Anne Poortema hat einen Kommentar hinterlassen
I'd also opt for an endless amount of views. As a company with many teams we need at least one view per team. We can't use a view like 'only from my group' as agents are in several groups but only ...
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Anne Poortema hat einen Post erstellt
Automatically create staff-account for new staff when they e-mail
Case: I have a few teams using Zendesk, and loads of colleguea's who don't usually use Zendesk. However, loads colleguea's are CC'd in mails sent to Zendesk, and reply on them. If this happens, Ze...