Jeff Stephenson

1. Community
2. Feedback - Ticketing System (Support)
3. banned words list

I'm checking in on the progress of this as well. This is much needed. 

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• Jeff Stephenson
• Erstellt 17. November 2022 14:56
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

I'm not sure why this feature is not the norm. We have multi-branded accounts and this is very time consuming to change article sections one by one. 

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• Jeff Stephenson
• Bearbeitet 2. November 2022 14:40
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. "Visible to" no longer defaults to "Everyone"

Is there a way to bulk change the visibility settings of articles? The "Visible Setting" is not even a choice to add a column when looking at the list of articles, which means I need to click into ...

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• Jeff Stephenson
• Erstellt 20. Oktober 2022 18:38
• 1 Stimme

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Any news on inserting images into content blocks?

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• Jeff Stephenson
• Erstellt 20. Oktober 2022 14:48
• 0 Stimmen

1. Apps and integrations
2. ...
3. Shopify integration
4. Setting up the Shopify integration for Support and Chat

We have over 48 different Shopify stores/brands. For some reason the app widgets on the side do not load or take forever to pull the customer information. Is there something we need to configure fo...

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• Jeff Stephenson
• Erstellt 18. Oktober 2022 18:51
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Any update on this? We have over 200 different brands and this filter limitation is not cutting it.  Thanks. 

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• Jeff Stephenson
• Erstellt 12. Oktober 2022 14:25
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

I had a logic issue with some tags that I need to fix/remove on closed tickets using automations. Please advise when this ability will be in place. Would like an update on this request so I can inf...

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• Jeff Stephenson
• Bearbeitet 31. August 2022 13:58
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk View - Tickets Per Page

Yes. I agree that this is a necessary request as well. Has there been any feedback/confirmation from the Zendesk team to confirm if this functionality currently exists or is in progress? 

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• Jeff Stephenson
• Erstellt 19. Juli 2022 20:35
• 1 Stimme

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I filter my views by ticket subject?

I'm chiming in as well we need to be able to create filters by subject! It's silly to even ask for this. 

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• Jeff Stephenson
• Erstellt 7. Juli 2022 13:34
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Required fields are not really REQUIRED

Thank you. Is there a way to have the trigger stop the message from being sent to the customer if the required field was not selected? In this example the dropdown is suppose to insert the specific...

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• Jeff Stephenson
• Bearbeitet 23. Juni 2022 21:43
• 0 Stimmen