Andrew Chu

1. Zendesk updates
2. Announcements
3. Announcing improvements for handling tag change collisions in tickets

please confirm if this feature only applies to manual updates of tag field or automated tag updates by trigger/macro/check-box, drop-down field updates

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• Andrew Chu
• Erstellt 2. November 2023 08:20
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1. Zendesk updates
2. Announcements
3. Announcing: New network requirements for Zendesk Talk

Hi team, With the new schedule for Talk Network requirement please confirm if there is still a need to re-do the same Twilio test now. We did the test back in August and received 100% pass result.

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• Andrew Chu
• Erstellt 25. Oktober 2023 02:02
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1. Explore
2. ...
3. Creating dashboards
4. Working with the dashboard builder (Beta)

I'm having similar issues with creating and saving alerts like what was described earlier in Denise's comment on July 18. Please check and revert back asap

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• Andrew Chu
• Erstellt 5. September 2023 05:53
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1. Community
2. Zendesk Explore Beta - New Dashboard builder
3. Bookmark component for the new dashboard builder - Gathering interest

Really appreciate if Zendesk can keep the bookmark feature and bring it onto the new Dashboard building experience

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• Andrew Chu
• Erstellt 30. August 2023 06:44
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1. Explore
2. ...
3. Building reports
4. Reporting with tags

Do we have a reporting functionality that can show when a tag is added into the ticket? Like the timestamp and updater/submitter details.

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• Andrew Chu
• Erstellt 13. Juli 2023 13:13
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1. Account
2. ...
3. How to fix access issues
4. How to clear cache and cookies

Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk? 

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• Andrew Chu
• Erstellt 2. Mai 2023 04:44
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Follow-up tickets

Upvoted it, looking for basically the same thing

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• Andrew Chu
• Erstellt 21. Februar 2023 14:10
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1. Chat
2. ...
3. Reporting for Chat
4. Reviewing and exporting past chats in History

Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...

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• Andrew Chu
• Erstellt 20. Februar 2023 02:18
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1. Chat
2. ...
3. Reporting for Chat
4. Reviewing and exporting past chats in History

Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...

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• Andrew Chu
• Erstellt 17. Februar 2023 08:11
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1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Is there an update on this?

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• Andrew Chu
• Erstellt 26. Juli 2022 02:56
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