
Andrew Chu
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Andrew Chu hat einen Kommentar hinterlassen
please confirm if this feature only applies to manual updates of tag field or automated tag updates by trigger/macro/check-box, drop-down field updates
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Andrew Chu hat einen Kommentar hinterlassen
Hi team, With the new schedule for Talk Network requirement please confirm if there is still a need to re-do the same Twilio test now. We did the test back in August and received 100% pass result.
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Andrew Chu hat einen Kommentar hinterlassen
I'm having similar issues with creating and saving alerts like what was described earlier in Denise's comment on July 18. Please check and revert back asap
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Andrew Chu hat einen Kommentar hinterlassen
Really appreciate if Zendesk can keep the bookmark feature and bring it onto the new Dashboard building experience
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Andrew Chu hat einen Kommentar hinterlassen
Do we have a reporting functionality that can show when a tag is added into the ticket? Like the timestamp and updater/submitter details.
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Andrew Chu hat einen Kommentar hinterlassen
Wanna put a question here - can you advise how often this has to be done? Weekly? Daily? Or supposedly only when agents having issues with Zendesk?
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Andrew Chu hat einen Kommentar hinterlassen
Upvoted it, looking for basically the same thing
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Andrew Chu hat einen Kommentar hinterlassen
Thanks @..., by saying "visitor session has completed", that means the visitor has to close his/her Zendesk tab with the chat window, correct? Or simply an "End chat" from agent/visitor would do? W...
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Andrew Chu hat einen Kommentar hinterlassen
Hi I have a question on when the completed chat should appear in the History page. We have chats that are already completed and requesters have already left the chat, however in the history list th...
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Andrew Chu hat einen Kommentar hinterlassen
Is there an update on this?