Paperchase

Hi @... to be honest I am not sure where it is tripping up. Is it possible to get some support on a call on this to walk through how to?

Hi @... upon looking at the settings it looks like its being used on all 4 forms which we have.

Hi there @...

I can confirm I have two ticket fields attached to the ticket form and no role restrictions.

Could it be because the formula is either hours or minutes, that it doesn't work for the below which is in secs? - Can you help where I may be able to either change this ticket field to minutes or how I'd have a recipe for seconds?  Thanks for your help!

Hi!

I have followed this recipe to a T, multiple times. however I am not getting any results. Could I please have some help as to what I am doing wrong when copying and pasting these recipes in? Ultimately I just want to know AHT per user on support tickets (in minutes) - thanks for the help, getting desperate here!