Yvonne Uder

1. People
2. People advice and troubleshooting
3. How does Zendesk set a language for a user in Support?

"Social media: Language recognition doesn't work for social media tickets. When an end-user sends a ticket from a social media platform like Facebook Messenger, it's the default Zendesk account lan...

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• Yvonne Uder
• Erstellt 28. März 2023 13:35
• 1 Stimme

1. Objects and rules
2. ...
3. Workflows
4. Analyzing your business rules

Any chance there would be a way to download this rule analysis as a CSV for our internal documentation? 

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• Yvonne Uder
• Erstellt 27. März 2023 15:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Kulin Joshi John has either of you given this omnichannel routing/round robin approach another try? It's been 3 months since I looked into this, and I am wpndering if anyone here with a similar use...

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• Yvonne Uder
• Erstellt 27. März 2023 14:14
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

1,5 years ago this super logical request was added here - technically dynamic content is already something Zendesk is familiar with - how on earth, does it take this long to make this posssible? We...

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• Yvonne Uder
• Erstellt 27. März 2023 12:44
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. Using Liquid markup to set agent signatures

Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...

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• Yvonne Uder
• Erstellt 15. März 2023 12:44
• 1 Stimme

1. Objects and rules
2. ...
3. Workflows
4. Using Liquid markup to support multiple languages in automations, macros, and triggers

Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...

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• Yvonne Uder
• Erstellt 15. März 2023 12:41
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. How do I set up chat to support multiple countries and languages?

Elissa Tikalsky We would like to start offering chat to our customers BUT due to shortage of staff can only do so with our german speaking team. The widget is live on all pages (french, italian, sp...

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• Yvonne Uder
• Erstellt 9. Februar 2023 16:03
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Super grateful for your feedback John. We are glad we did not invest the time to implement this, as it seems like you are going for our exact use-case and it doesn't sound like it works. Barry Near...

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• Yvonne Uder
• Erstellt 16. Dezember 2022 08:02
• 0 Stimmen

1. Objects and rules
2. ...
3. Workflows
4. About triggers and how they work

We switched to Zendesk a little over a year ago now - a lot has happened since :) We have grown by 3 brands, with multiple groups, of course all that meant loads of new triggers for routing tickets...

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• Yvonne Uder
• Erstellt 18. November 2022 13:11
• 0 Stimmen