Yvonne Uder

1. Web Widget
2. Web Widget advice and troubleshooting
3. The Zendesk Widget is slowing down my website speed and load time

Elissa Tikalsky we are trying to switch from web widget classic to messaging these days, and it is becoming more and more frustrating.  Basically when we first added the web widget classic to our s...

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• Yvonne Uder
• Erstellt 31. Mai 2023 14:09
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

I am really crossing my fingers that the Zendesk Team reacts to all this super valid feedback very soon. Honestly I am just shocked. We have been wanting to switch to messaging for quiet some time ...

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• Yvonne Uder
• Erstellt 30. Mai 2023 13:21
• 1 Stimme

1. People
2. People advice and troubleshooting
3. How does Zendesk set a language for a user in Support?

"Social media: Language recognition doesn't work for social media tickets. When an end-user sends a ticket from a social media platform like Facebook Messenger, it's the default Zendesk account lan...

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• Yvonne Uder
• Erstellt 28. März 2023 13:35
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Analyzing your business rules

Any chance there would be a way to download this rule analysis as a CSV for our internal documentation? 

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• Yvonne Uder
• Erstellt 27. März 2023 15:03
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Kulin Joshi John has either of you given this omnichannel routing/round robin approach another try? It's been 3 months since I looked into this, and I am wpndering if anyone here with a similar use...

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• Yvonne Uder
• Erstellt 27. März 2023 14:14
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

1,5 years ago this super logical request was added here - technically dynamic content is already something Zendesk is familiar with - how on earth, does it take this long to make this posssible? We...

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• Yvonne Uder
• Erstellt 27. März 2023 12:44
• 2 Stimmen

1. Agent guide
2. Customer management and profiles
3. Using Liquid markup to set agent signatures

Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...

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• Yvonne Uder
• Erstellt 15. März 2023 12:44
• 1 Stimme

1. Objects and rules
2. ...
3. Business rules
4. Using Liquid markup to support multiple languages in automations, macros, and triggers

Detailed Question on this: having a clickable logo in our agent signature in the brand setting (that works already) but i need it to work dynamically, so eg. when customer language is german = logo...

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• Yvonne Uder
• Erstellt 15. März 2023 12:41
• 0 Stimmen

1. Chat
2. ...
3. Live chat departments, triggers, operating hours, and routing
4. How do I set up chat to support multiple countries and languages?

Elissa Tikalsky We would like to start offering chat to our customers BUT due to shortage of staff can only do so with our german speaking team. The widget is live on all pages (french, italian, sp...

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• Yvonne Uder
• Erstellt 9. Februar 2023 16:03
• 2 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Super grateful for your feedback John. We are glad we did not invest the time to implement this, as it seems like you are going for our exact use-case and it doesn't sound like it works. Barry Near...

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• Yvonne Uder
• Erstellt 16. Dezember 2022 08:02
• 0 Stimmen