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Tendai Rioga

Beigetreten 08. März 2022

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Letzte Aktivität 20. Feb. 2024

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Neueste Aktivität von Tendai Rioga

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Post Q&A - AI and automation

We are using the Chatbot to deflect simple questions that agents tend to ask such as FAQ and reset instructions but if a issue is ever more we have set it to transfer to agent but when that is done all fields ( default and custom) they all populate one by one is there a way when that happens we just show all fields to be filled in ?

Gepostet 31. Okt. 2023 · Tendai Rioga

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Community-Kommentar Feedback - Ticketing system (Support)

This would be very beneficial.

Kommentar anzeigen · Gepostet 08. Mai 2023 · Tendai Rioga

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Post Q&A - Reporting and analytics

Is there a way for the Zendesk Answer bot to track free text that is submitted when a issue is not resolved ? 

Gepostet 05. Jan. 2023 · Tendai Rioga

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KommentarUsing AI agents for email and web form

This seems to still not be working on my end could l get a more detailed way to set this up?

 

Kommentar anzeigen · Gepostet 18. Okt. 2022 · Tendai Rioga

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KommentarWriting formulas

Could l be provided with a formula that we can get timestamps on tickets when they are escalated from team to team when a ticket is handed off as well as the time an agent would have held the ticket?

Kommentar anzeigen · Gepostet 09. Sept. 2022 · Tendai Rioga

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KommentarMeasuring success

Is there a way to create a report that can get timestamps on tickets when they are escalated from team to team ? 

Kommentar anzeigen · Bearbeitet 09. Sept. 2022 · Tendai Rioga

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KommentarBusiness rules

Are tags created via webhook as well?

Kommentar anzeigen · Gepostet 12. Aug. 2022 · Tendai Rioga

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Community-Kommentar Q&A - Help center and community

I would like to be able to add an optional field where they can enter the link to my form for customers to add. Is there a way to do this?

 

Kommentar anzeigen · Gepostet 04. Aug. 2022 · Tendai Rioga

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KommentarTeam members and groups

In Zendesk Professional Suite Plan there is a total of 100 agents 100 light agents and then 100 contributors seats?

Kommentar anzeigen · Gepostet 27. Juni 2022 · Tendai Rioga

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