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Jeremy Pinar

Beigetreten 22. März 2022

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Letzte Aktivität 27. Dez. 2024

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Community-Kommentar Feedback - Voice (Talk)

Apologies Shawna & those following this thread. This comes up as a ticket for me (#12448349) under my requests, which kept setting itself to Waiting reply hence my incessant replies lol. All good now thanks, we ended up purchasing Dialpad on a 3yr contract to plug the gap.

Kommentar anzeigen · Gepostet 18. Juli 2024 · Jeremy Pinar

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KommentarEnd-user guide for Help Center

Thanks Andrii Melnychuk however we support 6,000+ orgs so not sure this workaround really applies to us :(

 

As we need is that the design is obviously logical - if brand = only show those fields added to forms that brand is associated/applied to.

Kommentar anzeigen · Gepostet 11. Juni 2024 · Jeremy Pinar

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KommentarEnd-user guide for Help Center

Shame I could really use this however the custom fields visible to end users in the new request list ‘see more columns’ is showing all fields across all brands and forms, not just the brand the end user has logged onto. Pity!

Kommentar anzeigen · Gepostet 05. Juni 2024 · Jeremy Pinar

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Community-Kommentar Feedback - Ticketing system (Support)

+1 on this one

Kommentar anzeigen · Gepostet 24. Mai 2024 · Jeremy Pinar

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Community-KommentarZendesk Support Beta - Modernized Conversational Experience

Some good ideas here.


1. I've never noticed this one but do see it being useful

2. This is still there and is called ‘draft mode’

3. Love this idea and would 1+ it any day - configurable at the user level not global

4. Useful for sure

5. This technically might a tough one for email as you'd need a pixel to fire back (like HubSpot does it) - which a lot of ppl are blocking by default. Web form would be fine so I love the idea.

Kommentar anzeigen · Gepostet 21. Mai 2024 · Jeremy Pinar

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KommentarFormatting and customizing your email

We're still using the {{ticket.comments_formatted}} placeholder, Zendesk will have to pry it from our cold dead hands lol :)

Kommentar anzeigen · Gepostet 15. Mai 2024 · Jeremy Pinar

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Community-Kommentar Feedback - Ticketing system (Support)

Same here

Kommentar anzeigen · Gepostet 26. März 2024 · Jeremy Pinar

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Community-Kommentar Feedback - Voice (Talk)

Thanks for the reply Widson. That forwarding to mobile alternative seems to be a standard response however not taking into account the call fwd fees borne by us, the fact that staff might have personal phones so would pay if we fwd'd an international call and lastly that fwd'ing to a mobile number limits your routing options beyond that point.

Anyway looking forward to seeing something develop in this space as we'd much rather drop the cash with Zendesk rather than a third-party.

Kommentar anzeigen · Gepostet 21. März 2024 · Jeremy Pinar

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Community-Kommentar Feedback - Voice (Talk)

+1 on this - we're about to spend $40K+ buying Dialpad as Zendesk Talk is lacking, mostly in the mobility space. Such a shame as we have Enterprise and would love to at least have a mobile app (either integrated within the current app or a separate one)

Kommentar anzeigen · Gepostet 19. März 2024 · Jeremy Pinar

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KommentarTicket management

+1 to the above, What's new saying it's here however no option within Agent interface

Kommentar anzeigen · Gepostet 05. Dez. 2023 · Jeremy Pinar

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