Torsten Serfling
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Torsten Serfling hat einen Kommentar hinterlassen
We are a software company, which provides B2B Support for our solution. Some of our customers are big companies or organisations, submitting several cases a day from a central mail address. Often t...
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Torsten Serfling hat einen Post erstellt
Path in following list
Feature Request Summary: Under https://<helpcenter>/hc/<lang>/subscriptions it is possible to see, which articles, sections, posts and so on, you are following. It would be helpful to have more i...
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Torsten Serfling hat einen Kommentar hinterlassen
If you copy text with Markdown commands from a plain text editor, the content is automatically formatted as soon as you paste it. If you don't want the content to be automatically formatted, use C...
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Torsten Serfling hat einen Post erstellt
Tables in content blocks
Requirement: We have content, which should be provided with several articles in Guide. Basically content blocks are the right choice here. Our content is not limited to text only. It also contains ...
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Torsten Serfling hat einen Post erstellt
Configurable combination of attributes in a time filter
Requirement: The following requirement is only one example of a limitation we run into it! Within a monthly report we want the daily count of created and solved tickets in one diagram (report). Bas...
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Torsten Serfling hat einen Kommentar hinterlassen
We are also interested in the current status of this requirement. Use Case: Our company is a merger of several former companies. Therefore we do support for different product families. For each of...
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Torsten Serfling hat einen Post erstellt
Link to Follow-Up ticket on Closed ticket
If you have a follow-up ticket, there is a link in the request page in Guide to the original ticket. In the other direction these information is missed. If a customer found a closed ticket to an is...