Jamie Davis

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  • Timers for Chat SLA

    Feature Request Summary:  Zendesk Chat should have a SLA timer.  Description/Use Cases:  Agents work multiple conversations at a time so it's hard to keep up with response times. Sometimes agents...

  • Timers for Chat SLA


    I am looking for a way to notify my agents of the 2.5 minute mark of their 3 minute SLA for Chat responses. This could be a message, a sound, anything. Any help is appreciated!

  • "Go online" pop up window


    Can the "Go Online" pop up window be moved to the center of the Zendesk screen? The problem is, if I click on the 4 squares to navigate to the Help Center (as an example), sometimes the "Go online"...