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Jamie Davis

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  • Timers for Chat SLA

    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Feature Request Summary:  Zendesk Chat should have a SLA timer.  Description/Use Cases:  Agents work multiple conversations at a time so it's hard to keep up with response times. Sometimes agents...

    • Jamie Davis
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    • 9 Follower
    • 2 Kommentare
    • 3 Stimmen

  • Timers for Chat SLA

    Beantwortet
    1. Community
    2. Zendesk Suite Q&A

    I am looking for a way to notify my agents of the 2.5 minute mark of their 3 minute SLA for Chat responses. This could be a message, a sound, anything. Any help is appreciated!

    • Jamie Davis
    • Erstellt
    • 4 Follower
    • 2 Kommentare
    • 2 Stimmen

  • "Go online" pop up window

    Beantwortet
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Can the "Go Online" pop up window be moved to the center of the Zendesk screen? The problem is, if I click on the 4 squares to navigate to the Help Center (as an example), sometimes the "Go online"...

    • Jamie Davis
    • Bearbeitet
    • 2 Follower
    • 1 Kommentar
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