Sylvie van den Broek

Hello! Can I create an automation or trigger that sends auto replies on tickets created over the weekend which is outside of our business hours? Our team has different business hours than our general support team so the ‘within business hours' option wouldn't work. I created a separate business schedule for our team excluding weekends, but I am not able to build a trigger/automation using the business schedule and having auto replies sent on tickets created outside of the respective business schedule…. Is this possible?