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Jason West

Beigetreten 12. Juli 2023

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Letzte Aktivität 12. Juli 2023

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KommentarSetting up Agent Workspace

I too rolled back the change. The biggest workflow issue with the new editor format (aside from the jarring change of editing content at the bottom of the page), is the loss of information regarding the person submitting the ticket. The old interface shows in particular the user's email address which the new interface no longer includes. I now need to click on the user to dive into the specific user details to determine what company the user is submitting the ticket from. This is an unnecessary additional burden in trying to provide support. Is this a configurable change that can be made to the workspace? Or are we stuck with this inefficient workflow to be able to determine what company (via email address) that the user submitted the ticket?

Kommentar anzeigen · Gepostet 12. Juli 2023 · Jason West

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