Tino R.
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Neueste Aktivität von Tino R.-
Tino R. hat einen Kommentar hinterlassen
Of course @...! One more thing I would like to add just in case it would be easier to make it on the roadmap at some point -- I understand that not every customer would benefit from something like...
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Tino R. hat einen Post erstellt
Internal Note/Public Reply Toggle - Agent Workspace
Feature Request Summary: In the original workspace, toggling between internal notes and public replies required one click. Now, the same toggle requires an extra click. I would love it if that ex...
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Tino R. hat einen Post erstellt
Expanding Macro Box Size - Agent Workspace
Feature Request Summary: Just like with ticket fields and the customer context panel, agents should be able to similarly expand the macro box to the size of their liking. Description/Use Cases:...
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Tino R. hat einen Post erstellt
Jump to Oldest Message Button - Agent Workspace
Feature Request Summary: Zendesk Support should have a button (like the current 'jump to latest message' button in the Agent Workspace) that would let you similarly jump through the conversation ...
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Tino R. hat einen Kommentar hinterlassen
Amisha Sharma Hello, I am interested in meeting to discuss some of the pain points that our reps have been experiencing, along with some UI changes that could be useful to other ZD users. Thanks.
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Tino R. hat einen Kommentar hinterlassen
@... no problem! Any idea if this request successfully made it onto a product roadmap? Also, do you have any insights as to which article John is referring to above? I would love to get my hands on...
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Tino R. hat einen Post erstellt
Removing "Null" as an Option from Required Ticket Fields for End-Users
We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help Center instance. Even though we have required certain ticket fields to be fi...