Jacob Hill

1. Zendesk updates
2. Announcements
3. Announcing multiple sign-in methods for team members and end users

It would be excellent if we could set up different authentication methods based on the group the user belongs to. In the case of a user assigned to multiple groups each with different SSO configura...

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• Jacob Hill
• Erstellt 8. März 2023 16:36
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1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

When will we be able to reorder the statuses that we have created?

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• Jacob Hill
• Erstellt 26. Januar 2023 18:41
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1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Can we limit the statuses to specific ticket forms? This would help me build out a change request process. The other ticket forms don't need to see the "Pending Approval" status for example. The ne...

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• Jacob Hill
• Erstellt 26. Januar 2023 18:20
• 3 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hello! Is there a way to offload the audit logs to a SIEM, specifically Azure Sentinel?

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• Jacob Hill
• Erstellt 24. Januar 2023 18:49
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

This feature is really needed.

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• Jacob Hill
• Erstellt 14. November 2022 13:18
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1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

Is there a way to ignore bad ratings so that they don't show up in an agent's stats?

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• Jacob Hill
• Bearbeitet 16. September 2022 16:05
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1. Community
2. Tips from users - Zendesk Suite
3. Support Tip: How to change the ticket Subject using a trigger

I agree, I would love to be able to update the subject (and the native due date field) with a trigger!

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• Jacob Hill
• Erstellt 23. Februar 2022 20:19
• 0 Stimmen

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Is there any way that the organization condition can be checked from the server, opposed to using client-side JavaScript?

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• Jacob Hill
• Erstellt 9. Februar 2022 19:30
• 0 Stimmen