Lydia Forsyth

1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

Salvador Vazquez thank you so much! that's great to hear, looking forward to that :D 

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• Lydia Forsyth
• Erstellt 12. September 2023 17:38
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1. Zendesk updates
2. Announcements
3. Announcing improvements to the views experience in Support

Rafael Santos will there be a way for agents to drag and move views to show the views they use most instead of the top views?

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• Lydia Forsyth
• Erstellt 12. September 2023 13:04
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1. Community
2. Feedback - Ticketing System (Support)
3. Notify Side conversation recipient through Automations

This would be a great feature! 

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• Lydia Forsyth
• Erstellt 21. August 2023 17:54
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1. Community
2. Feedback - Admin Center
3. Custom Role should be able to create/edit bots

I agree with this, our team leads are the experts on how to respond to end users with the bot flow builder, not the admins in Zendesk. Please add the ability for custom roles to be able to edit and...

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• Lydia Forsyth
• Erstellt 3. August 2023 14:30
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1. Zendesk updates
2. Announcements
3. Announcing improved channel switching logic in the Agent Workspace

Jupete Manitas thank you, this does help! 

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• Lydia Forsyth
• Erstellt 18. Juli 2023 12:35
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1. Zendesk updates
2. Announcements
3. Announcing improved channel switching logic in the Agent Workspace

If the chat is inactive and the result is to use the email channel, is the option to chat still there the agent will just have to switch to that? 

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• Lydia Forsyth
• Erstellt 17. Juli 2023 17:58
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1. Support
2. ...
3. Ticket customization
4. Activating custom ticket statuses

Gaurav Parbat would you know if there is an update to if/when tickets statuses can be allocated to groups/brands? I just filled out the form and was curious. 

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• Lydia Forsyth
• Erstellt 13. Juli 2023 18:51
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1. Community
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

@Brett Bowser checking in to see if there is any update to this? 

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• Lydia Forsyth
• Erstellt 12. Juni 2023 20:00
• 1 Stimme

1. Talk
2. ...
3. Managing Talk
4. Blocking unwanted callers

one Zendesk Talk phone number we have has been getting several spam calls - is there any proactive way to get ahead of this in Zendesk besides registering on the Do not call registery?

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• Lydia Forsyth
• Erstellt 9. Juni 2023 17:30
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1. Community
2. Zendesk Suite Q&A
3. Text line on Ticket Forms?

I used Scott's code to add text when a drop down is selected. It works, however; if the end user selects the option that the text shows up on, and then decides to select the other option in the dro...

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• Lydia Forsyth
• Erstellt 9. Juni 2023 16:04
• 0 Stimmen