Markus Schulz

1. Support
2. ...
3. Attachments and CCs
4. How can I download all attachments in a ticket?

This is a particularly important function because these days everyone who deals with customers automatically receives files (especially photos) from them. From my point of view, it's necessary to h...

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• Markus Schulz
• Erstellt 22. Mai 2023 09:56
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for interna...

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• Markus Schulz
• Erstellt 18. Januar 2023 13:20
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

Dear Jorn, We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone...

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• Markus Schulz
• Erstellt 18. Januar 2023 10:44
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How do I alter column widths please?

My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is re...

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• Markus Schulz
• Erstellt 24. August 2022 05:36
• 5 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Feature request: Clone ticket

A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.

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• Markus Schulz
• Erstellt 20. Juni 2022 11:10
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: reports an key configuration parameters

This is very important for our daily work!

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• Markus Schulz
• Erstellt 19. Juni 2022 09:19
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Also my useres ask for this feature from time to time. Please implement it!

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• Markus Schulz
• Erstellt 19. Juni 2022 09:17
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

From my point of view a must have to understand and monitor customer communication via different email addresses.

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• Markus Schulz
• Erstellt 19. Juni 2022 09:03
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Business Hours: Half-Day Holidays & Holiday Repetition

We have to manage 9 different CEE countries and such a function would be really useful!

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• Markus Schulz
• Erstellt 19. Juni 2022 09:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Holiday Schedules - Early Release

In Austria we also have these kind of 'half day holiday' thing. So it would be really useful!

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• Markus Schulz
• Erstellt 19. Juni 2022 09:01
• 0 Stimmen