Chris Bryant

1. Community
2. Feedback - Ticketing System (Support)
3. Adding non-agent CC in Macros

Really need this here too so upvoting.

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• Chris Bryant
• Erstellt 6. September 2022 21:44
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Enabling and disabling ticket tags

The last comment here seems to be incorrect regarding automatic ticket tagging from within the body of the ticket.   For example, I am currently having a problem where we have tickets routed to a V...

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• Chris Bryant
• Erstellt 10. Juni 2022 18:30
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Understanding and activating live conversation translation

I would highly recommend not using the translate feature since this is utilizing Google Translate.  Any PII that might be discussed with a customer is now on the cloud.  "Google Translate should ne...

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• Chris Bryant
• Erstellt 25. März 2022 21:05
• 1 Stimme

1. Explore
2. ...
3. Explore recipes
4. Explore Recipe: Creating an agent leaderboard for solved tickets

I am trying to find a way to report on the tickets that the Agent marked as Solved only.  When I look at solves this includes all tickets that were replied to in a Pending state and autoresolved.  ...

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• Chris Bryant
• Erstellt 16. September 2021 13:26
• 0 Stimmen