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Dave Potts

Beigetreten 25. Jan. 2023

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Letzte Aktivität 31. Jan. 2023

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KommentarTicket management

Does setting up multiple Brands allow you to change Zendesk app settings for that Brand?

We want to connect multiple M2 installations to Zendesk, but the M2 connector app in Zendesk only allows one set of API keys.

Being able to change the settings in the app on a 'per brand' basis would facilitate this.

Also, can you have different Zendesk apps installed per Brand?

Kommentar anzeigen · Gepostet 31. Jan. 2023 · Dave Potts

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KommentarHow to customize the theme of the help center

Many thanks Ifra!

That works much better than using ticket form numbers.

I see that this works because when the form id gets removed during the warning message refresh, the previously selected ticket name is still selected, so we use that as the hook and not the ticket id.

Here is my working code that allows you to change the '(optional)' label text on the attachment upload area to something else:

jQuery( document ).ready(function() {

if($("#new_request a.nesty-input").is(':contains("Register my Product")')){
$('.form-field label:contains("Attachments") span.optional').empty(); // Remove (optional) label for Attachments
$('.form-field label:contains("Attachments") span.optional').append("- *Please upload a copy of your order receipt. Thank you."); //Set new label
}  
  
});

 

Is there a way to change an input field from optional to required? I was able to change the optional/required class names of input fields, but you don't get the warning messages if the fields are empty at time of submitting. What would be the code to setup a custom validator on a field, to check it is filled in and return a custom message if it isn't filled in?

Kommentar anzeigen · Bearbeitet 25. Jan. 2023 · Dave Potts

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KommentarHow to customize the theme of the help center

All these tweaks are fine, except for the fact that if the customer forgets to fill in a mandatory field, the page resets to load the warning messages and you lose the ticket id in the url, rendering your custom script useless when trying to customise a specific ticket form ID.

Does anyone have a fix for this?

Kommentar anzeigen · Bearbeitet 25. Jan. 2023 · Dave Potts

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