Kelly-Anne Richardson

1. Community
2. Zendesk Suite Q&A
3. Populating Problem Ticket Subject in Explore

Kate,Ah this is where we differ, in our projects. My project is a once a month report where they want all of the data in a Powerpoint. So I am using explore to get my data, but it's not my final ou...

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• Kelly-Anne Richardson
• Erstellt 12. Mai 2022 13:50
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1. Community
2. Zendesk Suite Q&A
3. Populating Problem Ticket Subject in Explore

Hi, sorry I am little confused by your question. I am just going to explain how to use xlookup for anyone else who might be reading this. I apologize if this is stuff you already know. The first ta...

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• Kelly-Anne Richardson
• Erstellt 12. Mai 2022 13:20
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1. Community
2. Zendesk Suite Q&A
3. Populating Problem Ticket Subject in Explore

The first image is of the two tables in Zendesk Explore I created. I underlined how Problem Ticket ID and Ticket ID were returning the same values. And I can confirm if you look up that ticket numb...

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• Kelly-Anne Richardson
• Erstellt 12. Mai 2022 12:53
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1. Community
2. Zendesk Suite Q&A
3. Populating Problem Ticket Subject in Explore

Ah I see, sorry I read that initial problem wrong. I do have a "solution" to this but its INCREDIBLY hackey and what Zendesk Support told me to do. However, I do want to post it regardless for some...

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• Kelly-Anne Richardson
• Erstellt 11. Mai 2022 15:31
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1. Community
2. Zendesk Suite Q&A
3. Populating Problem Ticket Subject in Explore

Hello! I figured out a solution to this problem. The key is to set the metric to Problems, and then use your create metric to get the metric subject name. Here is a screenshot of it working as well...

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• Kelly-Anne Richardson
• Erstellt 11. Mai 2022 12:58
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