Alice Vavasseur
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Alice Vavasseur hat einen Kommentar hinterlassen
Hi Dane ,I'm looking for the Quality of Service (QS) of my team. The closest metrics is % Inbound completion rate, but can you confirm that the inbounds are within business hours? The formula is (t...
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Alice Vavasseur hat einen Kommentar hinterlassen
Hi Barry, I see only abandoned calls (I did not set this trigger yet) and Web Widget.FYI, I already checked this with one of your support agent, as I did not understand why some tickets were not as...
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Alice Vavasseur hat einen Post erstellt
Omnichannel Routing (OCR) available for Web widget tickets
Feature Request Summary: Omnichannel Routing should be available for tickets created via the Web widget. Description/Use Cases: We set up OCR which works perfectly with requests sent via the f...
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Alice Vavasseur hat einen Kommentar hinterlassen
Agreed!
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Alice Vavasseur hat einen Kommentar hinterlassen
Hi,I have several questions concerning this topic:1- Is it possible to avoid that the first agent who connects in the morning receives most of the new tickets? Let's say we set a capacity rule to 1...
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Alice Vavasseur hat einen Kommentar hinterlassen
Agreed!
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Alice Vavasseur hat einen Kommentar hinterlassen
Hello, Thank you for these clarifications. Is there an Explore Recipe to check Unsuccessful Attemps, and more particulary the specific queries / questions asked by users for which the bot could not...