Giselle

Hi,

Thank you, Mira! That worked!

I too have been experiencing this issue and it is quite vexing. It works fine everywhere else except Zendesk so the fault does not lie with the Text expander but with Zendesk. Auto text expander is a key tool that many customer service agents rely on. PLEASE FIX THIS ISSUE ASAP.

Or perhaps Zendesk should create their own so we don't need to use an external one.

We have a mixture of macs and pcs so some use Chrome and others use Safari and this issue happened to my entire team's zendesk. The shortcut is an ok workaround. Will take time to work it into the muscle memory. Just wish there was a fix for that extra click issue

Recently the Apply Macro bar started to require an extra click before you could type. This has become an annoyance to my team, like a fly that is in your bedroom. Before you would just click once on the Apply Macro bar and start typing. Now it is one click to bring up the bar and then another to start typing. It is small, yes, but it's really throwing us out of our rhythm. Is there a way to stop that need for an extra click.