Kevin Robinson

Excellent helpful comment from "Premium Plus" on 11th May 2022. My team recently upgraded from a single brand solution to multi brand and found that our connected email was no longer connected to email since additional brands were created. We had to disconnect the email that had been working for the past 4-5 year and reconnect it to the brand. We missed a number of customer tickets in the meantime. So if you are looking at this article after starting to use multi brand then the answer might be to delete and re-connect your external email.