Lisa Springall

1. Community
2. Feedback - Ticketing System (Support)
3. About the timestamp on ticket comments

It has been queried from an audit perspective that timestamps change after daylight saving time etc. Has it been considered to hardcode the timestamps on tickets? For audit purpose, an auditor will...

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• Lisa Springall
• Erstellt 2. Februar 2023 14:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Selection of Epic and other fields when creating Jira issues

Followed as this is something we feel would be beneficial for us as we move into utilising the jira integration application

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• Lisa Springall
• Erstellt 18. August 2022 12:56
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Password Expiry End User Experience

Following as we have updated our password security level from low to high last night, we did not expect this to have an impact on anyone until the initial 90days but a user received the 'User profi...

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• Lisa Springall
• Erstellt 30. März 2022 08:35
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. 2-Factor authentication for Enduser

Hi, this is something that we would like to see available within Zendesk. We would benefit from this as we are concerned that if we are not notified of an end user leaving an organisation they will...

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• Lisa Springall
• Erstellt 18. März 2022 15:16
• 3 Stimmen

1. Account
2. ...
3. Global security and user access
4. Managing two-factor authentication (2FA)

Hi, Can two-factor auth not be applied to end users & only agents/admins? Thank you,

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• Lisa Springall
• Erstellt 14. März 2022 09:16
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Ticket Redaction app

Hi, when using the redact app, why are you sometimes presented with Error 400 or text does not occur when it's right in front of you... is it something to do with punctuation being used within the ...

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• Lisa Springall
• Erstellt 11. Februar 2022 13:58
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

We are starting to utilise the problem ticket option within Zendesk as part of our problem management process & we need the ability to be able to pull all open problem tickets & any incidents assoc...

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• Lisa Springall
• Erstellt 10. Januar 2022 09:52
• 2 Stimmen