Jeff Mckenzie

This is a major security risk to all companies involved. Captcha needs to be present on every portal that has the capability to submit a service request. I have seen other posts as well where tickets are being submitted with subjects in Chinese and it is using placeholders to create the randomized tickets. This is insanely annoying as we are getting at least 10 of these tickets a day. We shouldn't have to come up with a workaround in my opinion. Zendesk needs to be made more secure. We are already considering switching support platforms because of other issues, and I'm sure this will be one of the cons added to our list as we review the pros and cons of using Zendesk versus another platform. I hope there is a quick resolution to this issue as attacks are becoming more prevalent. 

Can you perform a bulk update with a macro to many tickets at once? I know that you can edit many tickets at the same time, but I don't see the option to apply the macro to many tickets at once. 

Hi,

I am fairly new to API's, but I am learning quickly. I am trying to figure out if I can write a custom field in the API to reference another custom field.

I have set the subject with the API using the {\"subject\": \"RETR-OGI-123456\"} so what I am trying to do now is to tell the custom "SAP RMA Number" field to reference what is in the subject and use that as the text value. 

Just as a Macro allows you to input the placeholders for inserting custom field contents into the comment/description with something like this 

{{ticket.ticket_field_14541708058898}} (this takes my custom field "Reported Issue" and inserts it into the comment/description section of the ticket,

 I am trying to do the same with inserting the contents of the ticket subject into the custom field "SAP RMA Number". I know that the below API example will not work, but it's just an example as to what I am trying to accomplish.

Hopefully this makes sense. If anyone has any experience with this and has any suggestions, I would greatly appreciate it. Thank you in advance.