Victoria Thrash

Molly Exten did you find a fix that worked for you?

@... the issue is that triggers only work when there is a ticket. we need to be able to update users regardless if there is a ticket. 

Hi There! Our organizations have a text field that indicates who their reseller partner is. I would like that organization field to drive automatic updates to end user fields. Example below:

- Organization partner field contains the text "reseller A"

-When organization partner field contains "reseller A", the user picklist field should be set to "reseller A" which then tags the user so I can segment their guide content. 

Hi There, 

I am having trouble finding out how many messages our conversational bot's generative AI responses was successfully able to resolve without triaging to a support agent. Is there a way to do this?

Anyone have a chatGPT tool that can leverage private knowledge bases? So far my research only yields app that can use public knowledge. 

We too are having issues here. This has been working seamlessly for a long time but recently has stopped working or is inconsistent. 

When our agents would like to route a chat to another agent, they are prompted the chat will be ended by taking this action. Why is that and how do we work around it?

Thank you! I will dive into this soon and see if I can make it work. I did originally intend to use the original ticket that came in from the support desk, but we can create a subsequent ticket if it will make it work. Again, thanks for the input. I will let you know if it works!