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Chris Rose

Beigetreten 07. Jan. 2022

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Letzte Aktivität 27. Nov. 2024

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Community-Kommentar Feedback - Ticketing system (Support)

Zendesk - you are missing the boat here and going to lose compliance customers. There is no way to require MFA for end users and now you take the enterprise app functionality away from M365. SSO is not practical with hundreds of business customers. If this or required MFA for end users is not addressed, we'll be forced to move everything to Jira or service now as we need positive confirmation that end user is who they say they are for security reasons. Please reconsider building an enterprise app for M365 Commercial AND GCC-High. This is very common amongst vendors and Microsoft has a large market share so I don't see why this wouldn't be high in your road map. Cyber compliance isn't going anywhere, this problem will only get worse. Thanks for the consideration.

Kommentar anzeigen · Gepostet 27. Nov. 2024 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

Completely agree we really want ability to pick and choose views that force guided mode!

Kommentar anzeigen · Gepostet 10. Mai 2024 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

We would love this capability as well to pick which views/queues are guided mode and which ones aren't. Any update on this?

Kommentar anzeigen · Gepostet 23. Feb. 2024 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

Honestly what is the point in making this optional? What user ever has voluntarily turned on security. If this can't be enforced it's a pretty pointless feature in my opinion. Please expedite central enforcement/requirement of MFA for end users.

Kommentar anzeigen · Gepostet 12. Feb. 2024 · Chris Rose

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KommentarSingle sign-on

What is the maximum number of SSO configurations we can have simultaneously?

Kommentar anzeigen · Gepostet 27. Juni 2023 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

Looking forward to it. Thanks!

Kommentar anzeigen · Gepostet 22. März 2023 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Barry - Just wanted to check in if there is any updated timeline for applying skills post ticket creation (i.e. using triggers or automation). This is a huge need for us! Thanks in advance for any information you can share!

Kommentar anzeigen · Gepostet 22. März 2023 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

We also need this feature as many of our clients work in compliance industries such as healthcare and government contracting. MFA is a pretty standard requirement for SaaS these days, especially ones that process, transmit and store data. Please add to roadmap!

Kommentar anzeigen · Gepostet 19. Jan. 2023 · Chris Rose

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Community-Kommentar Feedback - Ticketing system (Support)

Any update on this and the timeline? This is a huge need. Thanks!

Kommentar anzeigen · Gepostet 14. Nov. 2022 · Chris Rose

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Community-Kommentar Feedback - Chat and Messaging (Chat)

The links provided are for the web widget, is there anything similar for messaging since it is the newer chat option?

Kommentar anzeigen · Gepostet 30. Juni 2022 · Chris Rose

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